At Book Melbourne Maxi Cabs, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to provide clarity and fairness for all customers while helping us manage vehicle availability and scheduling efficiently.
- Bookings may be cancelled before the scheduled pickup time by contacting our customer support team.
- Cancellation requests should include the booking reference number and passenger details for quick processing.
- Refund eligibility may vary depending on the notice period provided before the scheduled journey.
- Where a refund is approved, it will be processed using the original payment method whenever possible.
- Processing times for refunds may vary depending on your financial institution or payment provider.
- No refund may be available for completed journeys or when passengers do not attend the scheduled pickup location.
- If a booking cannot be fulfilled due to circumstances within our control, customers may be offered a full or partial refund as applicable.
- Changes to booking details, including pickup time or destination, may be accommodated subject to vehicle availability.
- Additional charges may apply when booking changes significantly affect the original travel arrangement.
- Customers are encouraged to review all booking information carefully before confirming their reservation.
- Special event, tour, or group bookings may be subject to separate cancellation terms provided at the time of booking.
- All refund and cancellation requests are reviewed individually to ensure a fair outcome for both customers and service operations.
For any questions regarding cancellations, booking changes, or refund requests, please contact our customer support team. We are committed to providing clear communication and assisting customers with their travel arrangements whenever possible.