By booking a transport service with Book Melbourne Maxi Cabs, you agree to the following terms and conditions. These guidelines help ensure a smooth experience for all passengers and assist us in providing reliable transportation services across Melbourne and surrounding areas.
- All bookings are subject to vehicle availability at the requested date and time.
- Passengers are responsible for providing accurate pickup, drop-off, and contact information when making a reservation.
- Airport transfer bookings should include correct flight details to help us monitor arrival times where applicable.
- Any changes to booking details should be requested as early as possible to allow scheduling adjustments.
- Cancellation requests may be subject to notice requirements depending on the service booked and timing of the request.
- Passengers are expected to arrive at the pickup location at the agreed time to avoid delays.
- Additional waiting time may result in extra charges where applicable.
- Vehicles must be treated with care and respect throughout the journey.
- Passengers may be held responsible for costs related to damage caused during travel.
- For safety reasons, seat belts must be worn by all passengers whenever required by law.
- Luggage must fit within the vehicle’s available storage capacity and comply with applicable transport regulations.
- Drivers reserve the right to refuse service if passenger behavior creates safety concerns or violates legal requirements.
- Travel times may vary due to traffic conditions, road works, weather, or other circumstances beyond our control.
- Payment must be completed using the accepted payment methods outlined during the booking process.
- By using our services, you acknowledge and accept these terms and conditions. We may update these terms periodically, and continued use of our services indicates acceptance of any revised conditions.